Returns & Exchanges
At א.א אופניים, we want you to be fully satisfied with your gear. If your purchase doesn't meet your expectations, you can return or exchange items within 14 days of receipt, provided they are in new, unused condition with original packaging.
Initiate Your Request
Contact our customer service team via email or phone with your order number and the reason for the return to receive an authorization form.
Prepare the Package
Securely pack the items in their original boxes, ensuring all tags, manuals, and accessories are included to maintain product integrity.
Ship the Item
Send the package back to our main service center using a tracked shipping method or drop it off personally at our physical store location.
Inspection and Refund
Once our technicians verify the condition of the bicycle or equipment, we will process your refund or exchange within 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing